Reference

Our Terms, Your Rights, and How We Handle Your Account

61jili operates under a defined legal framework that governs how your account, your data, and your transactions are handled.

Philippines-eligible accountsGCash, Maya, InstaPay coveredData rights clearly statedAccount policy in plain language
61jili Our Terms, Your Rights, and How We Handle Your Account
DATA AND SECURITY

How We Handle Your Data, Cookies and Account Security

Your account security and the privacy of your personal data are handled under a clear set of practices. Here is how each area works at 61jili.

Data Collection and Retention

We collect only the data needed to run your account — name, contact details, payment method records for GCash, Maya, or InstaPay. Retention periods follow applicable law; you may request deletion where law permits.

Cookies and Tracking

Our site uses functional and analytics cookies. Functional cookies keep your session active on mobile. Analytics help us understand how sections of the lobby are used. You can manage cookie preferences from your browser settings.

Account Verification and Access

Account access requires OTP verification tied to your registered mobile number. If you lose access or need to update your linked GCash or Maya number, the account verification path in the Help Centre walks you through the identity-check steps.

Who to Contact for Data Requests

To request a copy of your account data, ask for corrections, or raise a data concern, contact us via the email support channel. We handle data requests in writing and aim to respond within the timeframe local law requires.

POLICY CONTACT

How to Reach Us on Legal or Policy Questions

If you have a question about your account rights, a transaction dispute involving GCash, Maya, or InstaPay, or you need to request a copy of your account data, our support team handles these through the channels below. Legal queries receive a written response so there is a clear record for both sides.

Live Chat Available directly from your logged-in account page. Use this for urgent account queries, including payment holds or access disputes that need a fast response.
Email Support Send policy, data or account-closure requests to our support email. We respond in writing and keep a record — use this channel for anything that needs a paper trail.
Account Help Centre Access the Help Centre from your account dashboard to find policy documents, transaction records, and step-by-step account verification paths without contacting support.

Common Questions About Our Legal Terms and Your Rights

These are the questions we get most often about account policy, data rights, and how our legal terms apply to your use of 61jili in the Philippines.

Access and eligibility depend on local law. Our terms apply to accounts created and used where local law permits. If your region restricts online gaming, our terms do not extend eligibility to you.

Send a written request to our email support channel. We handle data access and deletion requests in writing, within the timeframe that applicable Philippine law requires, and we confirm receipt.

Transaction records tied to GCash, Maya, and InstaPay are retained for the period required by law after account closure. You can request a statement before closing your account through the Help Centre.

No. Any update to our legal terms is sent to your registered account email with a notice period stated in that message. Continued use after the notice period counts as acceptance of the updated terms.

Raise the dispute with InstaPay first through their own support channel, since the transaction processes through their rails. If it remains unresolved, escalate to us via live chat or email with your transaction reference.

Functional cookies are needed to keep your session running on mobile. Analytics cookies are not linked to personal identity. You can disable non-essential cookies in your browser without affecting your ability to log in.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.